Frequently Asked Questions

  • How does pricing work?

    Each event will be priced differently. Discounts range from 60 - 90% off. Any further reductions applied throughout the week are determined by the artist.

    Do you restock?

    This is determined on a artist by artist basis. Follow us on Instagram or Subscribe to our Newsletter to be the first to hear about event updates.

    Why was an item in my cart, not available when I checked out?

    Items are first come, first serve. An item in your cart is not held for purchase. Due to the volume of traffic for an online sale event, we cannot guarantee the item will be available once you get to check out. 

    My order arrived and an item was missing, damaged or incorrect, what do I do?

    We understand how frustrating this can be. Reach out to our team within 14 days of delivery by and someone will assist you.

    What type of art do you sell?

    The type of work we sell changes every week. Sign up for our newsletter, check out our event page or follow us on Instagram to find out more.

  • How do you ship artwork?

    At Studio Drop, we offer flexible shipping options to accommodate your needs. You can choose to have your artwork shipped directly to your home, ensuring a hassle-free experience. We take great care in packaging our pieces to ensure they arrive safely and in pristine condition, whether they are rolled, unstretched artworks or boxed framed and stretched pieces.

    If you're in the New York City area, we also welcome you to pick up your artwork directly from our studio. This option not only saves on shipping costs but also allows you to see your new piece in person before taking it home.

    Whether you prefer the convenience of delivery or the personal touch of a studio pickup, we’re here to make your art-buying experience as enjoyable as possible!

    Do you ship goods Internationally?

    We only ship domestically at this time. Not including Puerto Rico, Hawaii or Alaska.

    Can I pay extra for Expedited shipping?

    We do not offer expedited shipping at this time.

    When will I receive my order?

    We know how difficult it is to wait. We use a variety of shipping arrangements, and some may result in longer shipping times than others. 

    • We ask that you allow 7-10 business days for your order to be fulfilled. 

    • Shipping times vary, but please allow 5-7 business days from the date of fulfillment for your order to arrive. 

  • What forms of payment do you accept?

    We accept Shop Pay + all major credit cards.

    Do you offer gift cards?

    We do not currently offer gift cards.

    Who can I speak with about my Billing Information?

    Payment is captured upon checkout, you will receive an order confirmation. This confirms that your billing information is correct, and your order is being processed.

    Can I pay over the phone?

    We do not accept payments over the phone.

  • Can I return my purchased items?

    All items purchased are final sale; no exchanges, returns, or refunds.

    I need to edit / cancel an order I just placed! How can I do that?

    We cannot change the contents of an order once it’s been placed. However, if you need to cancel your order, please reach out to us and we'll respond as soon as we can!  

    Due to the way orders are fulfilled, we are not able to guarantee that an order can be canceled after it is placed, regardless of when we are contacted.

    Is there a window of time I have to discuss any issues with my order?

    We understand questions may arise with your order. Given that all items are sold final sale and as-is, please get in touch with us within 14 days of your delivery date in order to rectify any issues. Our team will happily resolve them for you.